At Lilltepepe.com, we are committed to ensuring your satisfaction with every purchase. This Refund and Return Policy outlines the terms and conditions for returning products and requesting refunds for art supplies and master classes purchased through our website.
4. Condition of Returned Items
If you are not completely satisfied with your art supplies purchase, you may return the item(s) within 30 days of the original purchase date. To be eligible for a return, the item(s) must be unused, in the same condition that you received them, and in their original packaging. Returns that do not meet these criteria may not be accepted.
Due to the nature of online master classes, refunds are generally not offered once the class has been accessed or attended. However, if you are unable to attend a master class due to unforeseen circumstances, please contact us at least 24 hours before the scheduled class time to discuss possible alternatives, such as rescheduling or receiving credit for a future class. Refunds may be considered on a case-by-case basis for technical issues preventing access to the class.
To initiate a return, please follow these steps:
Please note that returns without an RMA number may not be processed.
All returned art supplies must be in their original condition and packaging. Items that are damaged, used, or missing parts may not be eligible for a refund. We reserve the right to refuse returns that do not meet our return policy criteria.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment within 7-10 business days.
We currently do not offer direct exchanges. If you would like to exchange an item, please return the original item following the return process outlined above and place a new order for the desired item on our website.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to a defect or error on our part.
If you receive a damaged or defective item, please contact us within 7 days of receiving the product. Provide detailed information about the damage or defect, along with photos if possible. We will work with you to resolve the issue, which may include a replacement, repair, or refund.
Certain items may be non-returnable or non-refundable, including:
These exceptions will be clearly noted on the product page at the time of purchase.
If you have any questions or concerns about our Refund and Return Policy, please contact us at: [Your Contact Information].
